If Pure Water Online supplies an incorrect product, please notify us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it immediately and we will arrange a credit for that item.

We do not exchange or refund for change of mind or individual tastes. In the instance that a product may have exceeded its use by date when received, or is faulty in some way, we will provide a full refund once the product has been returned to us by COD (cash on delivery). Please contact us by email with details first.